Service & Support

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Customer Service

For questions about product selection, service offerings and order status, please contact us online or call 847.415.5293.

Technical Support

For questions about operating and maintaining your Probat equipment, please contact us online or call 847.415.5293.

Technical Support

Our knowledgeable, U.S.-based engineering specialists understand your challenges. We provide real answers and practical solutions both on- and off-site throughout the life of your roaster.

Installation, Startup & Commissioning

Ensure that your industrial coffee equipment performs at its best from the beginning. We can help install large-batch roasters, program your system and provide operational training.

R&D Support

Test a variety of roasters in both sample and production forms at our R&D facility in Germany, and then develop unique profiles that you can easily replicate at your own facility.

Spare Parts

We can help diagnose any operational issues and provide original spare parts for repairs and replacement. Most parts are stocked in-house and ship the same day.

Rebuild & Reconditioning

Let us assess your damaged or antique equipment and, when possible, restore it to its original functionality. All of our work is covered by a standard one-year warranty.

Training

We offer beginner and advanced training at our headquarters in Vernon Hills, Illinois. Each session is customized for your needs and can cover a range of topics, from roasting equipment to coffee preparation.

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